Terms & Conditions

These Terms & Conditions will take effect from 5th January, 2026.

Legacy memberships (Level 1, Level 2 etc) payment plans, pricing, release dates and expiration dates will remain the same as per old membership T&C's, until the student changes to the new tiers. All other T&C's listed below apply across all students and members

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_{Our Responsibilities}

At Sydney Pole, we’re not just here to run classes — we’re here to take care of our community. You can expect us to:

Deliver what we promise. We’ll provide the classes, services, and experiences we advertise, subject to availability, and we’ll always aim to make sure they’re worth your time and energy.
Create a safe, inclusive space. We welcome people of all genders, ages, backgrounds, and bodies. Respect and safety are non-negotiables, and we’ll step in where appropriate if anyone makes the studio or anybody in it feel unsafe or unwelcome
Be upfront. If classes, conditions or services do change, we’ll do our best to give you plenty of notice.
Prioritise your wellbeing. While pole and aerials are challenging, our instructors are here to guide you safely. We’ll encourage progress, but will never push you to do something that feels unsafe.
Protect your privacy. Your personal information will be looked after in line with our Privacy Policy.
Take your rights seriously. Your rights under Australian Consumer Law are respected, and if something goes wrong, we’ll deal with it fairly and quickly.
Keep improving. We’re constantly evolving our programs, facilities, and processes so you get the best possible experience.

_{Your Responsibilities}

Sydney Pole is a shared space — for learning, growth, creativity, and community. To keep it safe and positive for everyone, we ask that you:

Look after yourself. Make sure you’re medically fit to participate, listen to your body, and stop if something doesn’t feel right. Attend only level appropriate classes.
Respect the instructors. They’re here to help you progress safely, so please follow their guidance during class.
Respect each other. Treat staff, fellow students, and the space with kindness. Sydney Pole is an inclusive community where people of all genders, bodies, and backgrounds are welcome. Always keep it respectful- read the room and be considerate of others.
Care for the studio. Use the equipment as intended, tidy up after yourself, and treat the space like it’s your own.
Protect others’ privacy. Don’t film or photograph other people without their permission and take care when filming with others in the room.
Manage your bookings. Stay on top of your own schedule, use your classes before they expire, and follow the cancellation policies so everyone gets a fair shot at attending.
Bring the right attitude. Come ready to learn, move, and be part of the community- we’ll handle the rest.

_{Risk Warning}

Pole dancing and aerials are amazing, but they’re also physically demanding. As with any exercise, there’s always a chance of injury or worse. By joining our classes, you acknowledge these risks and choose to participate voluntarily. Please take care of yourself, listen to your body and our instructors, and check in with your doctor if you’re ever unsure.

All classes at Sydney Pole are for students 18+.

We can’t be held responsible for loss of property, injuries, or third-party issues, except where the law requires it. To the maximum extent permitted by law, our liability is limited to the amount you have paid us in the 12 months prior to any claim, except where Australian Consumer Law requires otherwise.

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CLASS PACKS AND MEMBERSHIPS

_Memberships

When you join a membership, you’re committing to a set number of classes per week. Classes are released weekly with your payments and are designed to be used week-to-week- they do not stack up to use later.

For our Lite and Essential memberships, we do offer a generous 28 day window to catch-up classes for the occasions when life gets busy- these must be used within the existing 28-day class expiry period and do not roll over indefinitely.

A catch up window does not apply for our unlimited (Limitless) memberships- you just start fresh every week with as many classes as you like!

It’s up to you to keep track of your bookings, be on a suitable level membership and use your classes before they expire, as we are only able to extend expiration dates in exceptional circumstances and reserve the right to refuse to extend at all.

Work commitments, travel, busy schedules, or personal motivation are not considered exceptional circumstances.

Memberships keep rolling over automatically until you let us know you’d like to cancel. Your first payment comes out on the day you join, and then every week after that.

We reserve the right to adjust our membership pricing and conditions from time to time. If this happens, we’ll always give our community at least 30 days’ notice by email before the new pricing and/or conditions take effect.

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_{MEMBERSHIP LEVELS}

ALL LEVELS OF SYDNEY POLE MEMBERSHIP INCLUDE:

Free access to Sydney Pole Online
Attend any classes across any of our Sydney Pole locations
Free showcase every term
1 free birthday class per year
6 hour class cancellation policy
HUGE amount of classes on offer (more than any other pole studio!)

LITE- 1 Class Per week

Book classes two weeks in advance
1 free practice session p/w
Class expiration date of 28 days (no extensions)

ESSENTIAL- 2 classes per week

Book classes three weeks in advance
2 free practice sessions p/w
Class expiration date of 28 days (no extensions)

LIMITLESS- unlimited classes per week

Book classes four weeks in advance
Unlimited practice time
2 free late cancels/no shows for classes AND practice times per calendar month*

LIMITLESS Late Cancel Policy

Because your membership is unlimited, we need to keep bookings fair for everyone. You get two free late cancels or no-shows per month for exceptional circumstances- emergencies do happen, we get it.

After that, any additional late cancels or no-shows for both classes AND practice times will incur a $10 charge each time. This helps keep spots available for students who are ready to show up and dance. Once your two passes are used, the fee applies automatically- no exceptions. Work commitments, travel, busy schedules, or personal motivation are not considered exceptional circumstances.

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Cancelling Memberships

We’d hate to see you go, but if you decide to cancel, here’s how it works:

All cancellations must be emailed to info@sydneypole.com.
Cancellations cannot be backdated, and notice applies from the date your email is received.

_{Option A — Fast Track Cancellation ($80)}

Send your cancellation request at least 5 days before your next billing date, and confirm you’d like to use the Fast Track option.
You’ll be charged a one-time $80 Fast Track fee (all membership levels).
Your membership will end immediately and any remaining classes or access will be forfeited.
The Fast Track fee is non-refundable.

^{Option B — Standard Cancellation (14 days’ notice)}

Email your cancellation request with two weeks’ (14 days’) notice.

During this notice period:

You will make your final two weekly payments.
Lite & Essential members keep access to any remaining classes on their account until they expire (28 days from date of release).
Unlimited members retain full access to classes and practice sessions until the end of the final paid week.‍
After the final paid week ends → your membership stops automatically.

^{Important notes for all cancellations}

Notice must be received before your billing date for it to apply to the next payment cycle.
Suspensions cannot be used instead of a cancellation notice.
All payments are non-refundable and unused classes/expired classes will be forfeited

_{Suspending Memberships}

Need a break? You can pause your membership:

You can suspend a membership for a minimum of 2 weeks, and up to 3 months per calendar year.
An admin fee of $5 per week will be applied for each week of suspension
We need 14 days’ notice before the suspension starts.
All suspensions must be made in writing via email for proper record keeping
Suspensions cannot be backdated or applied retroactively.
When your suspension ends, your billing date may shift slightly.
During suspension, no classes can be attended and no payments are processed.
When you suspend, staff will cancel you out of any classes that you may have booked in advance for that period, as classes are not attended during suspension

Exceptional Circumstances & Extensions
We only extend class expiry dates or membership conditions in genuine exceptional circumstances, approved at the discretion of Sydney Pole management. These may include:

Medical injury or illness (with a certificate- see conditions below)
Pregnancy
Surgery or medical recovery
Serious family emergency
Natural disasters
Government-mandated restrictions

All requests must be made in writing and supported with documentation. Work commitments, travel, busy schedules, or personal motivation are not considered exceptional circumstances.

Injury, Medical Conditions & Pregnancy

If you’re injured, pregnant, or dealing with a medical condition, you can suspend your membership without fees, just provide a doctor’s certificate or note from a health practitioner. Medical suspensions can be granted for up to 6 months.

Membership Upgrades and Downgrades

We get that life changes — sometimes you want to train more, sometimes less. To keep things fair and flexible:

Upgrades: You can upgrade your membership at any time. The new membership level will take effect from your next billing date. You must email us to upgrade
Downgrades: Downgrades can only be made after you’ve been on your current membership level for at least 4 weeks. Once processed, your new (lower) membership level will begin from your next billing date. You must email us to downgrade
All upgrade or downgrade requests must be submitted in writing with at least 14 days’ notice before your next payment.
Class accumulation for Lite and Essential- when you downgrade, the classes that are on your account will have the same expiration dates applied to your new membership and must still be used within that time frame

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Membership Misuse & Sharing

All memberships and class packs are for individual use only and may not be shared, transferred, resold, or used by any other person. Sharing accounts, login details, bookings, or attendance is strictly prohibited. Any breach of this policy may result in the immediate cancellation of the membership or class pack without refund or compensation, at the sole discretion of Sydney Pole management.

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Class Packs

If memberships aren’t for you, class packs are a flexible alternative. Each pack has its own expiry:

1 Class = valid 7 days

5 Classes = valid 35 days

10 Classes = valid 70 days

Expiry starts from the date of purchase, not your first booking.
Class bookings made using class pack classes can be made two weeks in advance
Class packs can’t be refunded, extended, transferred or suspended.
Class packs are a one time payment and payment plans are not available- if you’d like to spread out payments, memberships are the way to go!

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Discovery Packs

New to Sydney Pole? Our $49 Discovery Pack gives you 2 weeks of unlimited classes — the perfect way to explore different styles, find your level, and discover your people. Jump into as many classes as you like and get a real feel for what we’re all about

Discovery Packs are limited to new students only, one pack per person and are valid for 14 days from the date of purchase. Please make sure you check class levels before attending to support your safety and training progression. If you’re unsure where to start, our friendly Customer Care team is always happy to help at info@sydneypole.com.

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Payments

Memberships are automatically billed every week, from the first day of purchase
Class packs are paid for upfront and in full and valid from date of purchase
You can update your card details via the app
All payments are non-refundable and non-transferable, unless required by law.
Should you have failed payments that aren’t resolved within 5 business days, Sydney Pole may suspend your account to prevent attendance and future bookings until all payments have been finalised/settled.
To keep your membership active, weekly payments must be up to date. Failed or overdue payments may result in booking privileges being temporarily paused.
If a payment that has declined hasn’t been resolved within 24 hours, a $14.80 dishonour payment will be charged to your account.

Class Bookings & Cancellations

BOOKINGS-

Booking access is determined by membership level:

Class Packs & Lite memberships- classes available to book 2 weeks in advance
Essential Membership- classes available to book 3 weeks in advance
Unlimited membership- classes available to book 4 weeks in advance

Students are responsible for

Managing their own bookings via the Sydney Pole app and ensuring they are on an appropriate level of membership or class pack
Cancelling or rescheduling classes on time
Checking the app, email and messages for updates

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^{CLASS CANCELLATIONS BY STUDENTS}

If you need to cancel a class, you must do so at least 6 hours before the scheduled start time to retain your class credit.

Lite, Essential and Class Packs: Cancelling within 6 hours will result in the forfeiture of that class credit.
Unlimited: Cancelling within 6 hours (or failing to attend) will incur a late cancellation fee in line with the Limitless Late Cancel Policy.
Late cancellation fees and credit forfeits apply regardless of reason.

^{CLASS CANCELLATIONS BY STUDIO}

If a class has consistently low attendance, it may be removed from the timetable. Booking ahead helps us understand demand and maintain a balanced schedule.

We reserve the right to cancel any class where minimum attendance is not met or where a suitable instructor replacement cannot be found. We will endeavour to provide more than 6 hours’ notice, except in cases of emergency.

Any class cancelled by Sydney Pole will have the class credit returned to enrolled students, with the original class expiration date
Studio-cancelled classes are not eligible for cash refunds.
Sydney Pole is not responsible for students missing cancellation notices where messaging, email, or app notifications have been disabled in their MBO account.

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^{Studio Etiquette & Conduct}

Arrive on time. Warm-up is mandatory for safety — if you’re late and miss some or all of the warm up, you may not be able to join. This is at the instructor’s discretion and have the right to refuse entry to students who are more than 5 minutes late.
Respect personal space. Always ask before offering help or touching anyone.
Phones down unless approved. Only film or take photos when your instructor says it’s okay (never during warm-up).
Respect pronouns and identities. Everyone is welcome here — kindness and inclusivity are non-negotiable.

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Termination for Behaviour/Breach

Any serious breach of conduct, safety rules, harassment, abuse, or repeated disregard for studio policies may result in immediate suspension or termination of membership without refund or compensation. This decision is made at the sole discretion of Sydney Pole management to protect the safety, wellbeing, and integrity of our community.

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^{Privacy, Filming & Photography}

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We collect and use your details to deliver classes, keep you safe, and stay in touch. We may share info with trusted providers when necessary. For the full picture, check out our Privacy Policy.

We love celebrating our students and our community. Sometimes this involves capturing the magic- but your comfort always comes first. Below is exactly how filming, photography, and image use works across Sydney Pole.

Regular Classes
Privacy comes first.
We never film regular classes or the studio floor without explicit consent.

Filming in class only happens when:
– the instructor approves it, and
– everyone who may appear in the background gives consent.

Students (and instructors) must check that anyone who might end up in their shot is comfortable being filmed. If someone isn’t, filming should be rearranged, agreed to not be posted or not take place. Filming during warm-ups, cool-downs, or any time the instructor deems inappropriate isn’t allowed. These boundaries keep our studio a safe, respectful space for everyone.

Older Photos on Socials
We’re tightening our internal processes around older images. With more than an decade of archives and many photographers, occasional resurfacing can happen. If an image appears on our socials that you’d prefer not to be used, just let us know- we’ll remove it immediately- no questions asked.

Public Events, Showcases & Community Nights

Showcases and community events are public by nature. Filming and photography are part of the atmosphere, and audience members may also take their own photos or videos. While Sydney Pole sets clear expectations around filming and image use, we cannot control what individual attendees choose to record or share.

That said, we offer options — particularly at showcases — to help minimise your visibility where possible:

Lower-visibility placement
If you would prefer a position on stage where you are less visible, please let the event coordinator know prior to the event. We’ll do our best to accommodate this where feasible.

Opt-out wristband system
Before performing, you may choose to wear a wristband indicating that you do not wish to appear in Sydney Pole’s future marketing or social media content. This preference will be fully respected for content created and shared by Sydney Pole.

Please note: showcases are live, public events. While we will always aim to minimise visibility where possible, complete exclusion from wide crowd shots or background footage cannot be guaranteed.

If something appears and you’re not comfortable
Just message us. We will remove it- no problem, no fuss.

Because showcases are open public events, Sydney Pole cannot police or control filming or content shared by individual audience members. By choosing to participate in a showcase or public event, you acknowledge that while Sydney Pole will take due care in line with the guidelines above, we cannot guarantee that you will not appear incidentally in audience footage, wide crowd shots, or content shared by other attendees on social media or elsewhere.

The Bottom Line
We take great care not to feature anyone unknowingly. With literally thousands of students since 2012 , it’s not possible to seek individual consent for every image or group shot- but it is absolutely our intention to handle this respectfully and never cause discomfort.

Marketing & Communication

We love keeping our community in the loop about what’s happening at Sydney Pole — from new classes and events to special offers and studio news. Sometimes this means we’ll send you updates by email or text.

If at any point you’d rather not receive these updates, no stress — you can opt out anytime by:

Replying STOP (when this option is available) to promotional text messages
Clicking unsubscribe at the bottom of our emails, or
Changing your email and text settings in your profile on the app

Just a heads-up: if you tick “do not contact,” you might miss out on important updates about studio news, events, or promotions. We can’t be held responsible if you don’t receive this information because you’ve chosen not to hear from us.

Until you opt out, we’ll assume you’re happy to keep hearing from us. This applies to everyone who engages with Sydney Pole — whether you’re on a membership, class pack, casual pass, private lesson, or booking through a third-party platform like ClassPass.

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Final Notes

These terms are covered by NSW & QLD law.
Force Majeure (Events Outside Our Control)‍

Sydney Pole will not be held liable for any delay, interruption, or cancellation of services caused by events outside our reasonable control. This includes (but is not limited to) natural disasters, floods, fires, pandemics, epidemics, government restrictions, power outages, or other unforeseen events. In these circumstances, services may be suspended, modified, or cancelled without liability.

Memberships, class packs, and other payments are not automatically refundable in these situations. Where possible, we may offer credits, extensions, or alternative arrangements at our discretion.

If disputes arise, we’ll always aim for mediation before court
All payments non-refundable unless required by law

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LAST UPDATED DECEMBER 2025