Privacy Policy

Sydney Pole Privacy Policy

Sydney Pole Pty Ltd (ABN 82 150 836 703) (“Sydney Pole”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

This policy was last updated on 24th September 2025

The Information We Collect

We may collect personal information about you when you interact with us, including:

• Identity data: name, date of birth, age, gender, photograph
  
  
• Contact data: phone number, address, email.
  
  
• Emergency contact data: your nominated contact’s name, phone, and relationship to you.
  
  
• Financial data: bank details, payment card details.
  
  
• Transaction data: payments you make to us, or we make to you, and details of purchases.
  
  
• Technical/usage data: IP address, login data, browser info, session data, device and network info, cookies, and communications with our website.
  
  
• Interaction data: information from surveys, contests, promotions, activities, or events.
  
  
• Marketing preferences: your communication preferences and choices about receiving marketing.
  
  
• Professional data: if you apply for a role or work with us, we may collect information about your employment history and experience.
  
  

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We may also collect sensitive information where needed, including:

• Medical certificates for conditions that may affect your participation.
  
  
• Information about health conditions (such as injuries or pregnancy).
  
  

Sensitive information is only collected with your consent, and handled with extra care.

How We Collect Information

We collect personal information in several ways:

• Directly from you (in person, over the phone, by email, or online).
  
  
• Through forms (class registrations, surveys, newsletters, events).
  
  
• When you use our website or app (cookies, analytics, marketing tools).
  
  
• From third parties (for example, your doctor if you provide a medical certificate).
  
  
• From publicly available sources.
  
  

^{Why We Collect and Use Information}

We collect, hold, and use your personal information to:

• Register you for classes and manage your bookings.
  
  
• Communicate with you about classes, support requests, or general enquiries.
  
  
• Handle invoicing, billing, and payments.
  
  
• Improve our services, websites, and social platforms through analytics.
  
  
• Send marketing or promotional updates (unless you opt out).
  
  
• Run competitions, promotions, or events.
  
  
• Assess applications if you apply for employment.
  
  
• Comply with legal requirements.
  
  

Sensitive information is only used for:

• Ensuring your safety and suitability for classes.
  
  
• Emergency contact if there’s a risk to your health or safety.
  
  
• Other purposes you consent to, or as required by law.
  
  

Sharing Your Information

We only share your personal information when it’s necessary for business, with your consent, or when required by law. This may include:

• Employees, contractors, and related entities.
  
  
• IT service providers, payment processors, and booking platforms (e.g. Shopify, MindBody).
  
  
• Marketing providers (e.g. MailChimp).
  
  
• Professional advisors (accountants, insurers, lawyers).
  
  
• Banks and auditors.
  
  
• Courts, tribunals, regulators, or law enforcement if legally required.
  
  
• Potential business partners in the event of a merger, acquisition, or asset sale.
  
  

Sensitive information will only be shared with your consent or where legally allowed.

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Google Analytics and Cookies

We use Google Analytics and similar tools to understand how people use our website. These tools may use cookies or identifiers to collect technical and usage data.

You can opt out of Google Analytics Advertising Features with the Google Opt-out Browser Add-on or adjust your mobile ad settings (Android: Google Settings > Ads; iOS: Settings > Privacy > Advertising).

You can also block cookies in your browser settings, but this may affect your access to some parts of our website.

Overseas Disclosure

We store your information in Australia. However, third-party providers we use may store or process information overseas. We will only disclose your information overseas in line with the Australian Privacy Principles.

Your Rights

• Access: You can request a copy of the personal information we hold about you.
  
  
• Correction: You can ask us to correct inaccurate or outdated information.
  
  
• Restrict/Unsubscribe: You can opt out of marketing communications at any time.
  
  
• Complaints: If you’re unhappy with how we’ve handled your information, contact us and we’ll investigate. If you’re still unsatisfied, you can contact the Office of the Australian Information Commissioner.
  
  

Security

We take reasonable steps to keep your information secure with physical, electronic, and managerial safeguards. However, no online transmission is completely secure, so any information you share with us is at your own risk.

^{Links to Other Websites}

Our website may contain links to other sites. We are not responsible for the privacy practices of other websites.

^{Single Sign-On}

If you connect your Sydney Pole account with a single sign-on (Apple, Facebook, Google), we’ll collect the information you share via that provider (such as name, profile picture, email, age, etc.) based on your settings.

If you want us to delete information obtained from Facebook sign-in, email us at info@sydneypole.com with your request.

^{Changes to this Policy}

We may update this Privacy Policy at any time. Updates will be published on our website, and we encourage you to check regularly to stay informed.

Contact Us
Sydney Pole Pty Ltd (ABN 82 150 836 703)
Email: info@sydneypole.com

Last updated: Dec 2025

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